Kia is leading J.D. Power’s annual Vehicle Dependability Study with a score of 145 problems per 100 vehicles. The Buick (147) and Hyundai (148) round out these top three. Moreover, the highest premium brand on this list is Genesis, with a score of 148. However, it is very common for the so-called “mass market” brands to lead in this particular study. Moreover, according to J.D. Power, “premium” brands “typically incorporate more technology in their vehicles. This would increase the likelihood of problems occurring.
The Porsche 911 is the highest-rated single nameplate. Now, it’s the third time out of the past four years. Also, the second year in a row. Moreover, Porsche’s quintessential sports car has taken top honors. In fact, Porsche which the brand does sit in seventh place (162) just behind Lexus (159) and ahead of Dodge (166).
The Land Rover is at the very bottom of the list with a dismal score of 284. The SUV specialist is holding the same unfortunate distinction on last year’s list. Ram (266), Volvo (256), Alfa Romeo (245), and Acura (244) did perform poorly. In fact, the overall industry did have an average score sits at 192 — the mass-market brands are an average score of 190 while the premium brands did sit 14 points lower at 204. In fact, while Tesla is unofficially going to be including in some of J.D. Power’s results. The agency has said the sample size it does have access to for this study is really too small to include.
For the past several years, as has been the case, the infotainment systems are dominating the list of problems that are reporting by owners. However, popular (or unpopular, that depends on your point of view) there are complaints that include built-in voice recognition (8.3 PP100), Android Auto/Apple CarPlay connectivity (5.4 PP100), built-in Bluetooth system (4.5 PP100), yet not enough power plugs/USB ports (4.2 PP100), plus the navigation systems difficult to understand/use (3.7 PP100), touchscreen/display screen (3.6 PP100), and a navigation system inaccurate/outdated map (3.6 PP100).